mcw live Privacy Policy

mcw live is an online gaming and sports betting platform operating for users in Bangladesh. When you use our site, some of your information naturally comes to us. The purpose of this privacy policy is to explain what that information is, how it is used, and to ensure it does not go anywhere without your consent.

This policy applies to all services, websites, and applications of mcw live. Continuing to use the site means you agree to this policy. Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the overall legal framework of the site.

mcw live collects various types of data, which can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register, make a payment, or contact support, the information you provide includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form, never readable in plain text)
• National ID card or passport details for identity verification
• Financial transaction details — bKash, Nagad, Rocket or Upay account numbers
• Messages or attachments you send during support or complaint interactions

2.2 Information Collected Automatically

When you use the site, the following information is collected automatically:

• IP address and device type
• Browser name and version, operating system
• Time of visit, duration of stay, and pages visited
• Referral source (which site or link you came from)
• Gaming history and betting activity

mcw live collects data through various methods. Protecting the interests of users in every method is our priority.

• Registration form: Through the form filled in when opening an account.
• Identity verification process (KYC): Through documents required during account verification or large transactions.
• Payment gateway: Records of mobile banking transactions during deposits and withdrawals.
• Live chat and email support: Records of conversations when you contact support.
• Cookies and analytics: Automatic data collection during site visits — see section 6 for details.
• Received from third parties: From verification service providers for fraud prevention or identity verification.

Collected data is used only for the purposes listed below. User consent is obtained before using it for any other purpose.

• Account management: Completing registration, keeping login secure, and assisting with account recovery.
• Identity verification: Ensuring compliance and preventing unauthorised access.
• Processing financial transactions: Completing deposits and withdrawals securely.
• Customer service: Answering questions, resolving complaints, and providing technical support.
• Fraud and security: Detecting unusual transactions, preventing multiple accounts, and maintaining site security.
• Service improvement: Analysing user experience to improve site performance.
• Legitimate communication: Sending important updates, security alerts, and transaction confirmation messages.
• Responsible gaming: Monitoring play patterns and offering assistance where needed.

mcw live does not sell or rent your personal data. However, data may be shared with third parties in limited and specific circumstances:

5.1 Service Provider Partners

Certain trusted third parties operate to run our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. They receive only the data necessary to provide their specific service and are bound to act in accordance with our instructions.

5.2 Legal Requirements

Relevant data may be disclosed in response to a court order, a legitimate request from a law enforcement authority, or any other legal obligation.

5.3 Business Changes

In the event of a transfer of business ownership or a merger, user data may be transferred. You will be notified in advance if such a change occurs.

Cookies and similar tracking technologies are used on the mcw live website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the site. They cannot be disabled.

6.2 Functional Cookies

Used to remember your preferred language, theme, or other settings. These are optional.

6.3 Analytics Cookies

Help improve the quality of service by analysing user behaviour on the site. Data collected is aggregated and not personally identifiable.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

mcw live uses industry-standard technology and processes to protect user data.

• SSL encryption: HTTPS protocol is active on all pages of the site, so data cannot be read by third parties during transfer.
• Password hashing: Passwords are never stored in plain text — only an encrypted hash is kept.
• Restricted access: Only authorised staff can access specific data, and a record of every access is maintained.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• OTP verification: OTP verification is mandatory for important changes or large transactions.
• Data backup: Secure backups of data are maintained so that no information is lost due to a technical issue.

If a security breach occurs, mcw live will promptly notify affected users and take corrective action.

mcw live retains data for as long as it is needed to fulfil the relevant purpose.

• Active accounts: All data is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial records and identity verification data are kept for a specified period as required by legal obligations.
• Transaction records: Financial transaction data is retained for long-term auditing and dispute resolution.
• Support conversations: Customer service records are kept for a limited period.

Once the specified retention period ends, data is securely deleted or anonymised so that the individual is no longer identifiable.

Every user of mcw live holds certain important rights over their own data.

• Right to access: If you want to know what data we hold about you, submit a written request.
• Right to correction: If any data is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances (such as after closing your account), you can request that your data be deleted. However, some data may need to be retained due to legal obligations.
• Right to object to processing: You can object to marketing communications or certain types of processing.
• Right to data portability: You can request a copy of your data.
• Right to withdraw consent: For any processing based on consent, you can withdraw that consent at any time.

To exercise these rights, contact us. You can learn about further rights and options for managing your gaming activity on our Responsible Gaming page.

mcw live is for persons aged 21 and above only. We do not knowingly collect any data from anyone under the age of 21.

Age is verified at the time of registration and confirmed during the identity verification process. If we become aware that a user is under 21, that account will be closed immediately and the associated data will be deleted.

mcw live may update this privacy policy as needed. This may be done due to changes in services, the introduction of new technology, or legal requirements.

If significant changes are made, users will be informed via their registered email or through a site notification. Continuing to use the site after a change means the new policy has been accepted.

The date of each version is shown at the top of this page. Contact support if you want to know about a previous version. To learn more about the overall terms of your relationship with the site, visit our About Us page.

If you have any questions about this privacy policy, wish to exercise your rights regarding your data, or want to raise a concern, contact mcw live through the following:

For answers to common questions, visit our FAQ section — it covers common questions about accounts, payments, and privacy.